Shipping Policy
Fast, reliable and well-managed delivery — ensuring every NIVYATHA product reaches you with care.
Shipping Policy Overview
Last Updated: 17/11/2025
Thank you for choosing NIVYATHA.
We aim to deliver your products safely, quickly, and efficiently across India.
Please read our shipping policy carefully
Order Processing Time
Once your order is placed:
🕒 Processing Time: 1–2 business days
(Except Sundays & public holidays)
If there is any delay due to high volume or stock issues, you will be notified via SMS/Email.
Estimated Delivery Timeframe
After dispatch, your order will be delivered within:
📦 3–7 business days (depending on your location)
Metro Cities: 3–4 days
Non-Metro Cities: 4–6 days
Remote Areas / Villages: 6–9 days
NOTE: Delivery time may vary due to weather conditions, courier delays, or festivals.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on VTS?
There are NO hidden charges when you make a purchase. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Logistics, you can return the item through a third-party courier service. Return fees are borne by the Seller.
Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Logistics, you can return the item through a third-party courier service. Return fees are borne by the Seller.
Does VTS deliver internationally?
As of now, VTS doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
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